I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are within 48 hours.
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are within 48 hours.
Tracking numbers will be updated 1day after your order has been SHIPPED. If you don't have a tracking number after 5 business days, please email us at bxgirlcreations@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 business days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include, name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order as long as item has not been made, personalized, customized or shipped.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 business days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include, name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order as long as item has not been made, personalized, customized or shipped.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Bxgirlcreations@gmail.com If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary for customized, & personalized orders may take up to 7 days to ship, however, i always try my very best to ship within 48hrs of placing order.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help
email Bxgirlcreations@gmail.com